Shipping policy

At Scytale Studio, we aim to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your door. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Please read this policy carefully before placing an order.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are generally processed within 3-5 business days, excluding weekends and public holidays. During busy periods, promotional events, sales, or new collection launches, processing times may be longer.

Please note that placing an order does not guarantee immediate dispatch.

If there is an unexpected delay in processing your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

2. Shipping and Delivery

Scytale Studio currently offers shipping to locations made available during checkout.

Available delivery options and applicable shipping costs will be displayed before you complete your purchase.

Delivery times may vary depending on:

  • Your delivery location.

  • The selected shipping method.

  • Courier availability.

  • Order processing times.

  • Public holidays and weekends.

  • Weather conditions or other unexpected circumstances.

Any delivery timeframes provided are estimates and are not guaranteed unless expressly stated otherwise.

3. Shipping Costs

Shipping costs are calculated based on factors such as your delivery location, the selected delivery option, and the size or value of your order.

The applicable shipping cost will be displayed during checkout before payment is completed.

From time to time, Scytale Studio may offer free or discounted shipping promotions. Any promotional shipping offer will be subject to the terms and conditions displayed at the time.

4. Order Tracking

Where tracking is available, you will receive shipping confirmation once your order has been dispatched.

Tracking information may take some time to become active after your order has been handed to the courier.

Please allow a reasonable period for tracking information to update before contacting us regarding your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your delivery details before completing your order.

Scytale Studio cannot guarantee that changes to the delivery address can be made after an order has been processed or dispatched.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

6. Missed, Refused, or Undeliverable Deliveries

If a delivery attempt is unsuccessful, the courier may make another delivery attempt or contact you to arrange collection or redelivery, depending on their policies.

If an order is refused, not collected, or returned to us because the delivery address was incorrect, incomplete, or inaccessible, additional shipping or handling costs may apply.

Any refund for an undeliverable order may be subject to deductions for reasonable shipping, handling, or return costs where permitted by applicable law.

7. Delivery Delays

While we work with our delivery partners to ensure orders arrive as quickly as possible, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Courier delays.

  • Severe weather conditions.

  • Public holidays.

  • Strikes or disruptions.

  • High shipping volumes.

  • Customs or regulatory delays, where applicable.

  • Other unforeseen circumstances.

Scytale Studio cannot guarantee delivery on a specific date unless expressly agreed in writing.

8. Lost or Damaged Deliveries

If your order appears to be lost in transit, please contact us as soon as possible so that we can investigate the matter with the relevant courier.

If your parcel arrives visibly damaged, we recommend taking clear photographs of the packaging and contents as soon as possible.

Please retain all original packaging where possible, as it may be required for an investigation or claim.

Where an item is damaged or defective, we will assess the situation and provide an appropriate solution in accordance with applicable law and our Refund & Returns Policy.

9. International Shipping

If international shipping is offered, additional charges, taxes, duties, customs fees, or import requirements may apply depending on the destination country.

Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, import taxes, and other charges imposed by the destination country.

Scytale Studio is not responsible for delays caused by customs authorities or local regulations.

10. Changes or Cancellations

If you need to make a change to your order, please contact us as soon as possible.

We will make reasonable efforts to assist with changes or cancellations before your order has been processed or dispatched. However, once an order has been dispatched, changes or cancellations may no longer be possible.

Please note that submitting a cancellation request does not guarantee that the order can be cancelled.

11. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact us:

Scytale Studio
Email: support@scytalestudio.co.za
Website: scytalestudio.co.za

We are committed to providing a reliable and enjoyable shopping experience and will do our best to assist with any shipping-related questions or concerns.

Thank you for shopping with Scytale Studio.