Privacy policy

At Scytale Studio, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using Scytale Studio and accessing our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Scytale Studio.

The information we may collect includes:

Your full name.
Email address.
Telephone number.
Billing address.
Delivery address.
Order and purchase information.
Payment-related information processed through our payment providers.
Account information, including login details where applicable.
Communications you send to our customer support team.
Device, browser, and website usage information.
IP address and other technical information where permitted by law.

We may also collect information through cookies and similar technologies to help improve the functionality and performance of our website.

2. How We Use Your Information

Scytale Studio may use your personal information to:

Process and fulfil your orders.
Deliver products and provide customer support.
Communicate with you regarding your orders, returns, exchanges, or enquiries.
Verify payments and help prevent fraudulent transactions.
Improve our website, products, services, and customer experience.
Manage your account where applicable.
Send marketing communications where you have agreed to receive them or where otherwise permitted by law.
Comply with legal and regulatory obligations.
Protect the security and integrity of our website and business.

We will only use your information for legitimate business purposes and in accordance with applicable laws.

3. Payments

Payments made through Scytale Studio may be processed by third-party payment service providers.

Scytale Studio does not intentionally store your complete payment card details where payment processing is handled by a secure third-party payment provider. Your payment information is handled in accordance with the relevant payment provider's own privacy and security policies.

We recommend reviewing the privacy policies of the payment providers used during checkout for additional information about how they process your data.

4. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment service providers.
Delivery and courier companies.
Website hosting and technology providers.
Marketing and communication service providers.
Professional advisers and service providers.
Government authorities or regulatory bodies where required by law.

We do not sell your personal information to third parties.

Any third party that processes personal information on our behalf is expected to handle that information responsibly and in accordance with applicable privacy and data protection requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences.
Keep items in your shopping cart.
Understand how visitors use our website.
Improve website functionality and performance.
Provide relevant content and marketing.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Marketing Communications

With your consent, or where otherwise permitted by applicable law, Scytale Studio may send you information about new products, promotions, collections, special offers, and other updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding orders, transactions, account matters, or other important service-related information.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you believe that your account has been accessed without authorisation.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, meeting legal and accounting requirements, resolving disputes, and enforcing our agreements.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

9. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Object to or restrict certain processing of your information.
Withdraw consent where processing is based on your consent.
Opt out of direct marketing communications.
Lodge a complaint with the relevant data protection authority where applicable.

To exercise any applicable rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

Scytale Studio is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our website and services are not intended for individuals who are not legally permitted to enter into transactions or provide personal information without appropriate consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

Scytale Studio may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, or legal obligations.

Any updated version will be published on our website and will take effect from the date shown at the top of this page.

We encourage you to review this Privacy Policy periodically.